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Frequently Asked Questions
Below are some of are common questions about orders
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for all serviceable pin codes on orders above ₹999.
How do I place a return request?
We offer easy returns within 7 days of delivery. Return pickup is available for selected pin codes.
If you've received a defective product (such as a printing error or damaged clothing), please email images and an unboxing video to: cavellinparis@gmail.com
Important Return Guidelines:
- Return request must be raised within 7 days of delivery.
- Reverse pickup will be scheduled in 2–3 working days.
- Once we receive the product, we’ll contact you to confirm the request.
- Returned items must be unused, unwashed, and undamaged, and sent with original packaging and tags.
- Items without tags will not be accepted.
Are there any additional charges for returns/exchanges?
No, we do not charge any extra fees for returns or exchanges.
How long will my order take to arrive?
Orders usually reach metros and Tier I cities in 2–5 working days.
For other locations, delivery might take slightly longer.
In case of delays, feel free to reach out to us:
📱 Instagram: @cavellinparis
📞 WhatsApp: +91 80100 60705
📧 Email: cavellinparis@gmail.com
How do I know if my order is placed?
You will receive an order confirmation on your registered email ID or phone number.
We’ll also notify you when your order is dispatched from our warehouse.
What if my shipment doesn’t get delivered on time?
If your order isn’t delivered within 7–10 working days, please contact us:
📱 Instagram: @cavellinparis
📞 WhatsApp: +91 80100 60705
📧 Email: cavellinparis@gmail.com
We’ll do our best to resolve the issue as quickly as possible.
Are there any shipping charges on delivery?
Yes, we charge a flat ₹50 shipping fee on Cash on Delivery (COD) orders.
Do you ship outside India?
Currently, we do not ship internationally.
However, you can place orders from outside India as long as the shipping address is within India.
Cancellation, Return & Refund
Below are some common questions about shipping, returns, and exchanges
How can I cancel an order?
You can cancel your order within 1 hour of placing it by either:
- Clicking the "Cancel Order" button in your order confirmation message, or
- Sending us a message on WhatsApp.
⛔ Once an order is processed, cancellation cannot be guaranteed, and refunds may not be applicable.
How do I return a product?
Customers can return their orders within 7 days of delivery.
To initiate a return:
- Visit the Returns/Refund section on our website.
- Send us a message on WhatsApp with your order details.
Pack the item in its original packaging with tags, and hand it over to our courier partner during the pickup.
Once we receive the product at our warehouse and it passes the quality check (QC), we will issue a refund to the original payment method.
What if I receive a damaged product?
If you receive a damaged or defective item, notify us within 24 hours of delivery.
Send us a photo or video of the damaged product via:
📸 Instagram: @cavellinparis
📞 WhatsApp: +91 80100 60705
📧 Email: cavellinparis@gmail.com
Failing to report within 24 hours may result in rejection of the return request.
What if I receive the wrong product?
If you receive an incorrect item, please:
- Visit the Returns/Refund section on the website, or
- Click the return request link in your order message.
We’ll ensure the issue is resolved promptly.
Within how many days can I return an order?
You can raise a return request within 7 days from the delivery date.
Can I exchange my item?
We do not offer exchanges.
However, you can return the product and place a new order separately.
When will I get my refund?
- It takes 7–10 days for the product to reach our warehouse after pickup.
- After QC approval, your refund will be processed within 72 hours.
How do I get a refund for discounted items?
If you return an order placed with a discount:
- The discount will be waived off, and items will be refunded at MRP.
- The balance will be refunded to your bank account.
How do I get a refund for prepaid orders?
Refunds for prepaid orders will be issued to the same payment method used during purchase.
It typically takes 2–3 working days to reflect in your account.
If the amount is not credited, please check with your bank or contact us at cavellinparis@gmail.com.
How do I get a refund for COD orders?
Once the product is received and passes QC, your refund will be credited to your bank account.
Details will be shared via email and WhatsApp..
How can I check the status of my return?
You can:
- Log in to your account on our website, or
- Contact us directly:
📸 Instagram: @cavellinparis
📞 WhatsApp: +91 80100 60705
Sizing Help
Below are some common questions about sizing, fit, and measurements
How do I determine the correct size for me?
Each product page includes a Size Chart with detailed measurements and fit information. Simply click on the "Size Chart" option while placing your order to find the size that fits you best.
Payment
Below are some common questions related to payment methods, transaction issues, and order confirmations.
My payment was deducted, but the order wasn’t placed. What should I do?
In most cases, the amount is automatically credited back to your account within 2–3 business days.
If not, please share your transaction details with us at:
📱 Instagram: @cavellinparis
📞 WhatsApp: +91 80100 60705
📧 Email: cavellinparis@gmail.com
We’ll verify the issue and get back to you as soon as possible.